Category: San Antonio (Page 23 of 62)

Rackspace Goes Back to Customer Service Roots With Managed Cloud Offering

imgres-21-300x84Rackspace Hosting has always prided itself on its customer service.

The San Antonio-based web hosting company grew by offering “fanatical” customer service in an industry not known for providing excellent customer service.

Today, Rackspace announced a new move to rebrand itself by focusing on its “fanatical customer service” for managed cloud services. The announcement comes as Rackspace sees increasing competition from Amazon, Microsoft and Google.

Rackspace announced more service levels and new prices for its cloud management expertise. It also announced a new program for developers to help them build applications.

“The cloud market is evolving. More customers are looking for a trusted partner with specialized expertise to help manage their cloud. Rackspace is ideally positioned to lead this managed cloud segment of the market,” Graham Weston, Rackspace co-founder and CEO said in a news statement. “Our new service levels will help businesses tap the power of the cloud without the pain of recruiting experts in dozens of complex technologies. We are the partner that will be with them every step of the way to help make their cloud strategy successful.”

The rebranding follows Rackspace’s announcement in May that it hired Morgan Stanley to evaluate potential partnerships and acquisitions.

“In recent months, Rackspace has been approached by multiple parties who have expressed interest in exploring a strategic relationship with Rackspace, ranging from partnership to acquisition,” according to a statement filed with the Securities and Exchange Commission.

Rackspace, founded in 1998, is the largest technology company in San Antonio with more than 3,000 employees occupying the old Windsor Park Mall in Northeast San Antonio. It also has an office in Austin and has international offices in London and Hong Kong.

Rackspace is the founder of OpenStack, the open-source operating system for the cloud. The company has more than 200,000 business customers.

3 Day Startup at Geekdom Nurtures New Entrepreneurs

By LAURA LOREK
Founder of Silicon Hills News

Stephanie King with the rest of the Spotduct team at 3 Day Startup San Antonio

Stephanie King with the rest of the Spotduct team at 3 Day Startup

Stephanie King attended a 3 Day Startup program at Geekdom in San Antonio last weekend with an idea for a company.

“I quickly realized I needed more focus,” she said.

Instead of pitching her idea, King joined Spotduct, a startup focused on creating short videos for brands tied to a prize for consumers who watch them.

Spotduct, a four-person team led by Will Shipley, produced a 30 second video promoting Hint water. At the end, viewers were asked how many bottles of Hint appeared in the video. Those who got the correct answer, 11, won a prize. The Spotduct team plans to build an online interactive video platform by earning revenue from pay per click video quizzes tied to the videos they create.

“It was a good experience because it taught me what it takes to pitch our idea to investors,” King said. “We also worked on an idea under pressure and we had to create a viable product in a weekend. That’s a skill set you can’t get anywhere else.”

Spotduct was one of seven startups that spun out of 3 Day Startup on Film, Music and Fashion last weekend. The 80/20 Foundation funded the program. It’s one in a series of thematic 3DS programs held at Geekdom, the coworking and technology incubator downtown.

More than 40 people participated in the weekend bootcamp to create a company. The other teams included Jukebox, a subscription music box, Dreamland, family friendly events focused on the arts, Syndicated Video Network Television, branded Internet-based TV channels, Noiiz, a marketplace for musicians to sell their creations, Puro Pinche, a mobile events calendar focused on San Antonio, and Campfire, a video storytelling site.

On Sunday, the teams pitched before a panel of judges who asked questions and provided feedback on their ventures.

The Jukebox team at 3 Day Startup

The Jukebox team at 3 Day Startup

The Jukebox team wants to provide a monthly subscription based box that gives people a novel way to experience music. The box would contain a promotional CD from an independent musician along with band swag such as T-shirts, guitar picks and more.

The idea is similar to Barkbox and Birchbox and other subscription-based models. The team included Tim Slusher, Candyce Slusher, Cynthia Marshall, Hannah Zhoa and Sean Mcleod. The box is aimed at the 16 to 30 year old age group. Each box is estimated to cost $15.

Jukebox expects to send out its first boxes by August, said Candyce Slusher.

The Puro Pinche team built an entertainment events calendar site optimized for mobile viewing.

Stephanie Guerra, founder of Puro Pinche

Stephanie Guerra, founder of Puro Pinche

Stephanie Guerra launched the blog Puro Pinche in June of 2010 and now she’s looking to expand the site and monetize it.

Nic Jones, Greg Vallejo and Miles Terracina worked with Guerra to create the mobile events site.

“I’m a Geekdom member,” Guerra said. “I’ve seen startups come and go out of Geekdom. I wanted to be a part of it and see how my company could grow.”
Vallejo is a student at CodeUp at Geekdom.

“I came to this wanting to plug into the entrepreneurial community in San Antonio,” he said.

The team behind Syndicated Video Network Television wants to tap into the city’s rich broadcasting history to create streaming online TV channels, said Luke Horgan, its founder. He created an example of a San Antonio channel at Purosa.snvtv.com.

“The next generation of TV could be created here,” Horgan said.

Storific Relocates from Paris to San Antonio and Launches its App

159f2ab03c4472445ef2361e15389708-originalThis weekend in San Antonio, people will be able to skip lines for select cafes and eateries thanks to Storific’s mobile-ordering app.

The company, originally founded in Paris in 2009, has relocated to San Antonio and is based at Geekdom, the downtown collaborative coworking space and technology incubator.

The company’s app, which is available for download on both iPhone and Android devices, lets people order and pay for food and drinks on their mobile phone.

On Friday, July 18th, Storific plans to host a party, Storific’s Food Truck Friday, from 6 p.m. to 9 p.m. at Travis Park in downtown San Antonio. It’s free and open to the public. At the event, Storific’s Cofounder Kyle Cornelius and Chief Marketing Officer Zachary Stovall will demonstrate how the app works.

Storific is working with cafes, fast food restaurants, food trucks, bars and clubs so consumers can skip the lines at various establishments and get great customer service. Its partners include Murphy’s Deli, Midpoint Grill, Revolucion Coffee + Juice and The Sandwich Garden with more expected soon.

Rackspace to Move 570 Employees into Austin Mall

A rendering of the proposed renovation by Gensler, photo courtesy of ACC

A rendering of the proposed renovation by Gensler, photo courtesy of ACC

Rackspace Hosting is known for innovating in old malls.

The San Antonio-based hosting company moved into the former Windsor Park Mall in Windcrest in 2007. Rackspace transformed the defunct and dilapidated mall into a vibrant and dynamic space with a slide, cafeteria, wide open spaces and a conference center for its tech community.

Now the Web hosting company plans to expand its operations in Austin into another mall, the former Highland Lakes Mall, owned by the Austin Community College. Rackspace plans to relocate 570 employees by late next year to Highland and expand in the future.

Last week, the Austin Community College’s Board of Trustees approved a move to negotiate an agreement with Rackspace to allow the company to renovate the former Dillard’s department store and lease it to Rackspace.

The collaboration between ACC and Rackspace includes providing paid internships for ACC students, enhancing tech training.

The Austin-based Live Oak-Gottesman will renovate the “four-story, 194,000-square-foot Dillard’s space, funded by a portion of Rackspace’s lease payment,” according to a news release from ACC.

“Highland represents the future of higher education, and partnerships like this are a very important component of that—creating new opportunities for students and ensuring a pipeline of skilled workers for the region,” Dr. Richard Rhodes, ACC president/CEO said in a news release. “Rackspace is one of the area’s top employers and has a strong commitment to education. Live Oak-Gottesman has a three-decade track record of successful development in Central Texas. We look forward to seeing this partnership come to fruition.”

Brewing New Tech Startups at UTSA

BsN7NIzCAAAGneuA can ban on the Comal River in New Braunfels prompted a University of Texas at San Antonio engineering team to create a solution.

They created the PalmKeg, a mini-keg sized insulated beer cooler to make transporting beer on the river easy.

“It’s the perfect eco-friendly beer container,” said Amber Ernst, senior at UTSA majoring in entrepreneurship and art.

The team created a prototype of the product and plan to launch a Kickstarter campaign in August, said Nic Villarreal, who graduates at the end of the summer with a B.S. in mechanical engineering. The device also serves as a vacuum-insulated growler and the team has talked with independent brewers about selling it, Villarreal said. The device is expected to retail at $99.

BsN7JQNCQAAIm9sThe PalmKeg team consists of Ernst, Villarreal, Peter Mancuso, who graduated with a B.S. in mechanical engineering earlier this year and Bradley Tanton, an entrepreneurship business major who graduates in the fall.

The team pitched their idea at Geekdom last Wednesday as part of the conclusion of a summer entrepreneurship class offered for the first time by UTSA. Anita Leffel, assistant director of the Center for Innovation and Technology Entrepreneurship, fashioned the six-week class after the popular 3 Day Startup program, spun out of the University of Texas at Austin. Nine students participated in the class.

“The best products come from a true need and a market and product fit,” Leffel said.

The UTSA Center for Innovation and Technology Entrepreneurship turns out about 15 to 20 entrepreneurial ventures annually, Leffel said. CITE, led by director Cory Hallam, creates a pipeline for students, faculty and businesses to develop new technology ventures.

The eight-year-old program recently landed $300,000 worth of funding from Rackspace’s Graham Weston’s 80/20 Foundation. And it received a $300,000 grant from the National Science Foundation. That NSF funding designates UTSA as an Innovation Corps Site. It’s the first university in Texas to receive that designation from the NSF.

That funding will allow CITE to provide each student startup in its program with seed stage funding to allow them to prototype their products and provide capital to get them to the proof of concept stage, Leffel said.

The $300,000 grant from the 80/20 Foundation spans three years and is focused on creating more startup companies for San Antonio, said Lorenzo Gomez, the foundation’s executive director.
CITE’s programs include the semiannual $100K Student Technology Venture Competition and the Technology Entrepreneurship Boot Camp.

One of the grand prizewinners of the 2014 CITE competition recently moved into Geekdom, the technology incubator and coworking center located in the Rand building downtown.

The support for CITE is about connecting the different parts of San Antonio’s entrepreneurial ecosystem, Gomez said. CITE is doing a great job of showing students how they can become entrepreneurs, he said.

“There’s a high likelihood the next Rackspace will come out of CITE’s program,” Gomez said.

Geekdom supports the CITE startups by providing them with a discount on membership and office space, Gomez said. But the grant from the 80/20 Foundation is for the CITE to use to support the program, he said.

UTSA appointed Teja Guda, biomedical engineering assistant professor of research, as another assistant director of CITE. The program also plans to hire a full-time program coordinator in the next few months.
So far, more than 500 students at UTSA have competed in CITE’s technology business competition. That has resulted in 80 new ventures.

“Several past competition winners have established startup companies, secured funding, hired CEOs and are on their way toward commercial success,” according to a UTSA news release. “The center also fosters the more than 100 student-owned businesses on campus in the Roadrunner Business Incubator.”

Kauffman Foundation’s 1 Million Cups Launches at Cafe Commerce in San Antonio

By LAURA LOREK
Founder of Silicon Hills News

Peter French, president of Cafe Commerce, is one of the organizers behind 1 Million Cups San Antonio

Peter French, president of Cafe Commerce, is one of the organizers behind 1 Million Cups San Antonio

Where can an entrepreneur go to get feedback about their business and to solve problems?

1 Million Cups San Antonio, which launches Wednesday at 9 a.m. at Café Commerce at the main library in downtown San Antonio. It’s a weekly entrepreneurial educational program, which features two startups sharing a short presentation on their businesses followed by a question and answer session with the audience and lots of coffee.

“The idea is about building the community,” said Peter French, president of Café Commerce. The program is industry agnostic so an entrepreneur from any kind of business can participate, he said. The organizers include French, founder of FreeFlow Research, Celina Pena, chief program officer for Accion Texas and Zac Harris, co-founder of Monk’s Toolbox.

To start off, Michael Girdley, founder of Codeup, will pitch his Geekdom-based startup, which teaches nonprogrammers how to code. French is also pitching Café Commerce, which just opened last week as a resource center for entrepreneurs.

The two-year-old 1 Million Cups program started in Kansas City by the Ewing Marion Kauffman Foundation to get to know its entrepreneurial community, said Taylor Brown, program coordinator.

The idea for the program came from an article written by Chicago entrepreneur Seth Kravitz in which he advocated sharing one million cups of coffee to foster a startup community, Brown said.

The idea is that if entrepreneurs met and had a million cups of coffee they could foster an entrepreneurial ecosystem and great things would result from the connections made, French said.

“It’s not your typical pitch asking for money,” Brown said. “It’s really talking about what you do and your story. Where you are at today and where you hope to be in the future. What problems you are facing. It’s a vulnerable environment.”

Kauffman Foundation held the first event in 2012 with 12 people. The program caught on and regularly draws 50 or more people each week. But it’s also expanded to other cities. The Kauffman Foundation didn’t intend to put a model behind the program and scale it, Brown said. It just happened organically.

On Wednesday, two more cities will join the program: San Antonio and Boulder, bringing the total number of cities with 1 Million Cups programs to 44, Brown said. In Texas, Dallas, Fort Worth and Houston all have programs.

“We’re just really excited to launch in San Antonio and really glad to add a fourth location in Texas,” Brown said. “We think it’s going to serve a pretty good need there.”

So far, 1 Million Cups has reached around 2,700 startups and every week roughly 74 startups present in all 1 Million Cup Locations nationwide, Brown said.

“What makes this program work so well is that it’s weekly,” Brown said. “It’s kind of like your entrepreneurial church.”

The program provides rejuvenation right in the middle of the week when startups might need it the most, Brown said.

“The intent is that whoever comes – whatever reason they come – the intent is that they’ll be educated and meet someone new that day.” Brown said. “And also, potentially, be inspired.”

Every week about 2,300 people attend a 1 Million Cups event.

A startup that made a vegan energy bar presented at Kansas City and then presented, through the 1 Million Cups Passport program, in Denver. They found partnerships with Whole Foods and other stores in Denver and ended up moving their business there, Brown said.

“A lot of times startups will meet an investor in the audience or meet a co-founder,” Brown said. “There’s been instances where people have started a business because of 1 Million Cups.”

RTX 2014 30,000 Fans Descend on Austin Convention Center

By LESLIE ANNE JONES
Reporter with Silicon Hills News

Rooster Teeth Convention, Photos by Leslie Anne Jones

Rooster Teeth Convention, Photos by Leslie Anne Jones

Thousands formed a line that snaked through the convention center foyer Friday morning, awaiting the beginning of the three-day RTX conference that included game designers, purveyors of Internet-culture miscellany, and most importantly appearances by the well-loved Rooster Teeth crew.

RTX started in 2011 as a fan event for Rooster Teeth, the online entertainment production house made famous by Red vs. Blue, a web series that combines video game play and voice over animation. The show is now in its eleventh season, and Rooster Teeth has diversified into new web series, podcasts and branded merchandise.

The first RTX event had 600 attendees, the following year it was 4,000. Last year saw 10,000 attendees, and this year tripled that – some came from as far as England and Australia. Attendees tested out new video games and attended panels like “Top Strategies for YouTube Gaming Creators” and “VFX: Digitally Blowing Stuff Up for Fun & Profit.” Some came in costume, as storm troopers or Bat Man villain Bane and also as Ruby, the super hero with a red cape who stars in Rooster Teeth’s most popular recent creation, RWBY. Many attendees were teenagers, the convention center lobby area had a parents lounge for chaperones.

Frank Motomochi and Katie Cates from San Antonio, photo by Leslie Anne Jones

Frank Motomochi and Katie Cates from San Antonio, photo by Leslie Anne Jones

In some ways, RTX is similar to the much bigger Comic-Con events that happen around the country, but on a more personable scale. RTX booths hosted lots of indie game companies, and the designers were present at many booths. Plus, Rooster Teeth founder Burnie Burns was spotted walking through the exhibition hall on Friday, mingling with fans – a more authentic interaction than the autograph tables of Comic-Con.

In the exhibition hall, I was invited to test Chariot, a game for PlayStation 4 and Xbox One made by Frima Studios of Quebec, Canada. The main character is a princess. Player two is her fiancé. “He’s there to help,” game designer Alex Van Chestein explained. The mission is to haul a chariot carrying the coffin of the princess’ dead father to its final resting place. The dead king is a ghost, and he pipes in with banter, but the patriarch has no agency, no one will play him. It’s up to the princess and her partner to shoulder him along.

“I really wanted the female character to be a badass,” Van Chestein said. “It goes against convention, but it felt right.”

panel watchers 2The gaming industry has been roundly criticized for its boys-club culture, even though research shows about half of gamers are women. At this year’s RTX, inclusivity seemed to be on the mind of industry workers.

During a panel introducing Sunset Overdrive, an open-world shooter loaded with referential humor, presenter Brandon Winfrey noted that character choices came in male, female and gender neutral. “If you want to be a dude in a skit, that’s fine. It’s fun.”

People waited patiently for a chance to play Titanfall, a product of California-based Respond Entertainment, which was created by the makers of juggernaut-game Call of Duty – when Call of Duty: Ghosts came out in 2013, it had sales of $1 billion on its first day.

Abbie Heppe is Titan Fall’s community manager – a job title that encompasses marketing, voiceover work for the game, and a lot of playing time in order to relay feedback to the development team

Heppe, who is 32, has been gaming for almost two decades. Back in the nineties when she played Quake and Doom, a gamer who was female didn’t have to reveal her gender, whereas now with voice-chat enabled play, things are much less anonymous.

“Companies are aware of it,” Heppe said of sexism in game play. “We think about it a lot too: How can you make the gaming experience better?”

Friday evening events were cancelled due to a bomb threat, but things were rescheduled and the rest of the weekend went smoothly.

The speedy rise of RTX is no surprise to those familiar with the trajectory of Rooster Teeth.

Exhibition hall square head

Exhibition hall square head

The company recently moved into a much-bigger space at Austin Studios and also announced plans for its first feature-length, live-action comedy. According to crowd-funding website Indiegogo, Rooster Teeth met its initial funding goal ($650,000) in 10 hours. To date, more than $2.2 million has been raised for the project, making it the most-funded film ever through Indiegogo.

In its early days, Rooster Teeth’s fans were predominantly male, but that too is changing. Achievement Hunter, a comedic series where staff demonstrate game play and make jokes over it, garners a mixed audience. And RWBY, Rooster Teeth’s Americanized anime that follows four girls with super powers and big weapons who battle evil, has really tipped the scale

At RTX, Rooster Teeth announced its expansion into video game development. RWBY will be its first show to become a game. Conference goers were able to play a demo version of the game created and presented to Rooster Teeth by 19-year-old fan Jordan Scott. Scott is now working at Rooster Teeth to develop the full version.

Scott’s story echoes that of Rooster Teeth’s founders. The company is sustained by a passion for gaming culture parlayed into new products delivered to a fan base that has continued to grow.

WP Engine Opens an Office at Geekdom in San Antonio

By LAURA LOREK
Founder of Silicon Hills News

wp_engine_logo_bbWP Engine, founded in 2010 at Capital Factory, has 150 employees in Austin and it’s hiring.

The plucky startup also has another 10 employees in a satellite office in California.

And WP Engine has just opened a San Antonio office at Geekdom, a technology incubator and coworking space.

WP Engine doesn’t want to add people just for the sake of having additional headcount, said April Downing, the company’s Chief Financial Officer.

“That’s why we looked to San Antonio,” she said. “There’s a really good culture fit. “

WP Engine, a managed hosting platform for websites and apps built with WordPress, has more than 20,000 customers. It expects to have up to 20 employees in San Antonio by the end of the year, Downing said. Right now, the company has two offices on the seventh floor of Geekdom’s new headquarters in the historic Rand building, which can hold up to eight people. But as Geekdom builds out the sixth floor and additional floors for larger technology companies, WP Engine expects to expand its operations there.

WP Engine Chief Financial Officer April Downing

WP Engine Chief Financial Officer April Downing

Last summer, WP Engine moved out of Capital Factory and into 15,000 square feet at 504 Lavaca in downtown Austin. At the time, WP Engine had 50 employees; it has tripled in size since then and hired several key executives including Downing. WP Engine also hired Heather Brunner, who became CEO last October. Previously, Brunner served as COO of Bazaar Voice. Jason Cohen, who founded the company with Ben Metcalfe, now serves as Chief Technology Officer.

WP Engine also raised $15 million in venture funding in January, bringing its total investment to $16.2 million. That money has helped fuel the company’s expansion and fast growth.

Last week, WP Engine held a meet and greet recruiting event at the Peal Brewery and more than 50 people attended. The company got some great potential job candidates out of the event, but they also enjoyed meeting community members, Downing said.

“Our event last week was amazing,” Downing said. It proved the company’s decision to move to San Antonio was the right one, she said.

“It was a neat community embrace that we got,” Downing said.

WP Engine has had quite a few transplants from San Antonio who moved up to Austin to work at the company, she said. It also has a few who still commute daily, she said. The San Antonio office will allow those people to work closer to their home. A few people from the Austin office also want to move to San Antonio, she said.

San Antonio reminds Downing, who has lived in Austin for 15 years, of the early days of Austin’s high tech industry.

“There’s a lot of investment being made in San Antonio around technology,” Downing said. “Fifteen years ago that wasn’t the case.”

Rackspace has served as a major catalyst for San Antonio’s technology industry. And it’s producing a lot of technology talent.

WP Engine recently hired former Rackspace Senior Vice President of Marketing, Klee Kleber to serve as its Chief Marketing Officer. And it finds the talent coming out of the Open Cloud Academy and the Linux Ladies program, sponsored by Rackspace, attractive, Downing said.

The Central Texas area is becoming more of a tech region with Austin as the thriving technology hub and San Antonio as the emerging market, Downing said.

“It’s really exciting to see it happening in real time,” she said.

With the fast-paced growth, WP Engine works hard to preserve its company culture, Downing said.

Each week the company hosts a town hall conference call that everybody dials into. During the call, they share everything that has been happening in the company, Downing said.

WP Engine also hosts training sessions called “Full Frontal Nerdity” that are open to everyone and once every four months the company hosts a weeklong gathering, Downing said.

“We do a lot of team building exercises during that week,” she said. “It’s something you have to continue to cultivate.”

WP Engine is moving into Geekdom, where Pressable, formerly known as Zippy Kid, is housed. Vid Luther, Pressable’s CEO and founder, started the company around the same time as WP Engine.

But WP Engine doesn’t see Pressable as a direct competitor. WP Engine focuses more on enterprise businesses and medium sized businesses.

There’s still plenty of room for growth in the industry, Downing said. WordPress powers 22 percent of all Internet sites. If any company got one percent of that business, that would be a pretty big market, Downing said.

Silicon Hills News Contributor Tim Green did this profile of WP Engine last March.

Cafe Commerce Officially Launches in San Antonio

Entrepreneurs and small businesses now have a new resource to get help in San Antonio.

Café Commerce, operated by Accion Texas with funding from the city, officially opened Monday at the central library downtown.

Peter French, founder of FreeFlow Research, serves as president of Café Commerce.

Photos courtesy of Accion Texas and Cafe Commerce

Photos courtesy of Accion Texas and Cafe Commerce

Small businesses contribute three quarters of the new jobs to the city, Mayor Julian Castro said at a press conference broadcast online by NowcastSA.

“It’s an exciting journey we’re going to go on,” French said.

On July 9th, Café Commerce will launch One Million Cups San Antonio, a nationally licensed program developed by the Kauffman Foundation of Kansas. The program allows two local entrepreneurs pitch their startups each week to a diverse audience of mentors, advisors, and entrepreneurs. Each pitch is six minutes long followed by 20 minutes of feedback and Q&A. Codeup, a Geekdom-based startup founded by Michael Girdley teaches nonprogrammers how to code, is one of the first companies scheduled to pitch.

Photo of Peter French courtesy of Accion Texas

Photo of Peter French courtesy of Accion Texas

When G.P. Singh started Karta Technologies in 1989 but he couldn’t find information to help him with his business. He relied on one bookstore. Today, entrepreneurs and small businesses have access to a lot of information. They have information overload, Singh said.

“You need someone to guide you through the jungle of information out there,” Singh said. “That is what Café Commerce is going to do.”

Small businesses are the backbone of the city and the country, Singh said.

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