Convey’s executive team, courtesy photo.

Convey, a member of the Techstars Austin class of 2014, announced Tuesday that it has raised $10 million in funding.

The Austin-based startup received the investment from Silverton Partners, Techstars Venture Capital Fund, RPM Ventures, NextGen and others. To date, Convey has raised $25.75 million. The company plans to use the money to hire key sales, engineering and customer service staff and to expand its product features.

Convey makes software that help businesses ship items to customers easily. Its customers include four of the world’s top retailers and global carriers. Convey’s platform helps companies “proactively resolve shipping issues before they impact the customer experience.”

“Since implementing Convey, has worked through more than 20,000 shipment issues and seen a 10 percent reduction in inbound inquiries related to delivery problems,” Greg Dahlstrom, director of global transportation at, said in a news statement. “Not only have we greatly improved the user experience for our customers, we now also have access to valuable service provider data that can be used in carrier performance reviews and negotiations.”

Convey focuses on solving “last-mile delivery issues” for retailers and in other industries such as building and construction materials and industrial equipment and medical equipment.

“Our focus is to help businesses create amazing delivery outcomes for their customers, regardless of how large or complex a delivery might be,” Rob Taylor, CEO of Convey, said in a statement. “This latest funding will give us the resources and talent to continue expanding our capabilities beyond retail into B2B, where companies face similar last-mile visibility and performance challenges, and customers have equally heightened expectations.”

“Convey continues to demonstrate a unique understanding of the challenges shippers, carriers and consumers face in the delivery experience, and to develop innovative solutions to address these issues,” Morgan Flager, general partner at Silverton Partners, said in a statement. “The B2B market represents a wide open opportunity to apply Convey’s expertise in new and exciting ways. Given their past success and strong leadership team, I’m confident Convey will continue to exceed expectations and achieve great things.”

Earlier this month, Convey announced it had hired four key members of its executive team and the company moved into a new 7,700 square foot headquarters in the historic Hanning Row Building downtown. Convey has 46 employees right now, and plans to hire about 30 more by the end year, according to a spokeswoman.

The new hires include Kirsten Newbold-Knipp as vice president and chief marketing officer. She previously worked at HubSpot, SolarWinds and Big Commerce and she most recently served as research vice president at Gartner. It also hired Michael Miller, vice president of channels and alliances. He previously worked at Dell. Convey also hired Kellie O’Malley, director of people and experience, who previously worked at BlackLocus, Vast, Dell, Lombardi, Trilogy and others. And John Lebowitz has joined the company as a senior advisor. He previously worked at Stryker and Dell.