StepOne’s Software Seeks to Improve Customer Service

By LAURA LOREK Reporter with Silicon Hills News Ever call a customer service center about a product and get lost in a time consuming maze involving pressing buttons, entering information and getting nowhere? StepOne, an Austin-based startup, seeks to solve that problem and make customer service better. This week, the company released a new product, […]

StepOne Closes on $ 4 Million in Venture Capital

StepOne, an Austin-based startup that makes customer support software, announced that it secured $4 million in venture capital. LiveOak Venture Partners led the round with participation from Silverton Partners. The company plans to use the money to add employees and to expand sales and marketing efforts. StepOne has already landed Telstra, Australia’s largest telecomm company, […]