Dell is like the Central Intelligence Agency of customer monitoring. At Dell World, Amy Heiss, executive producer with Dell’s Social Media Ground Control Center, spends her days “listening to customers” on social networks. In fact, the software that powers Dell’s social media listening station comes from Radian6 and allows Dell to listen, like a fly […]
Dell’s Mobile Social Media Command Center
Filed Under: Austin Tagged With: Dell, Dell Social Media Mobile Command Center, Dell World, Radian6, Social Media, technology
