Tag: A Slice of Silicon Hills News

Promoter.io Featured on A Slice of Silicon Hills

Reporter with Silicon Hills News

Promoter.io imageEvery business understands the importance of creating loyal customers.
However, they may not know how many loyal customers they actually have or why those customers are loyal in the first place.
Founded by Chad Keck and Ricardo Reyna, Promoter.io was created to help companies guage customer loyalty by measuring their “net promoter score” – a customer loyalty metric invented by Fred Reichheld and explained in his book “The Ultimate Question.”
The net promoter score is measured by a customer’s response to a single question: “How likely are you to refer our brand to a friend or colleague?” Customers answer on a scale of zero to ten, and then specify the most important reason for their response in an open ended format. Customers who select nine or ten are “promoters,” and customers who select zero to six are “detractors.” The final score is the percentage of promoters minus the percentage of detractors.
The questionnaire is normally sent to customers by email and is used by Rackspace Hosting, Apple, USAA and Southwest Airlines. According to Bain and Company, companies with a high net promoter score tend to outperform industry competitors.
Promoter.io is working to make this metric accessible to smaller scale operations and startups in a less expensive way. The startup handles the email questionnaires for its clients and aggregates the resulting scores and feedback on a dashboard so businesses can know why they are gaining or losing loyal customers and make better decisions with their products or services.
Promoter.io has just finished its inital pilot program with ten companies in which they sent out more than half a million questionnaires. Some participants received response rates of 15 percent to 50 percent, well above the industry norm of around two percent.
Promoter.io will be releasing their beta to the public in the next couple weeks. The startup has already raised $184,000 in seed stage funding from a handful of San Antonio investors, the Geekdom fund, and personal contributions.
Promoter.io is currently looking a front end developer and designer.

A Slice of Silicon Hills hosts Educational Nonprofit Venturelab

Reporter with Silicon Hills News

58da047c-6baf-4c0a-8e9e-1e5b98324c1e_540-1What is the best time for students to be exposed to entrepreneurship and tech careers? Early College? High School? San Antonio nonprofit Venturelab is giving kids hands on experience with entrepreneurship and product invention as early as age 10.
Founded earlier this year by Cristal Glangchi, Venturelab is an evolution of an earlier Geekdom nonprofit called ESTEAM. Venturelab still uses the ESTEAM framework – stressing entrepreneurship, science, technology, engineering, arts, and math. The nonprofit organization has numerous summer programs, weekend events, and after school programs for all levels of students from elementary school to high school to college and beyond. These range from the Venturelab MakerSpace camps that educate students at ages 10-14 to the 3 Day Startup Events that help young professionals build companies. All students receive training in creating business models, inventing products, and giving pitches to sell those products.
Venturelab also puts a special emphasis on inspiring women and girls to become entrepreneurs. All programs must have 30 percent of participants be women and some, such as the GirlStartup camp, are exclusively for women.
The nonprofit organization is funded by several private donors in San Antonio. It is currently looking for additional donors as well as volunteers for the 3 Day Startup in November.
If you would like to enroll yourself or your child in a Venturelab program, you can find the program list at its website.

Grocery Delivery Service Burpy Featured on a Slice of Silicon Hills

Reporter with Silicon Hills News

179795_433710440061652_1513655363_n-1Ever wish you could call someone to go grocery shopping for you? Not bring you frozen food in a truck, but actually go to H-E-B or Walmart and pick up what you want as if you were going yourself. Well, if you live in Austin, you can now use Burpy – a grocery delivery service that does exactly that.
Burpy was founded by University of Texas mechanical engineering Senior Aseem Ali. Ali did not have a car for his first few semesters at UT, and had been looking for an alternative way to purchase groceries. Teaming up with four other UT students, Ali launched the company in March of 2013 and has made around 120 deliveries so far. Burpy also participated in UT’s Longhorn Startup program, where the five students were mentored by Sai Ganesh, Dennis Kashkin, Travis McCutcheon.
Users can order food and other items found at grocers such as HEB and Whole Foods directly from Burpy.com. The delivery price varies from $10 to $12 depending on the type of service you select — Burpy can deliver any time between 9 a.m. to 10 p.m. or can be scheduled to deliver at a specific time. Users are also able to upload an entire grocery list if they already know what they need.
In the last three weeks, Burpy has expanded its operation to serve the entire Austin area. It is currently looking to contract additional drivers for specific area codes.

Have questions or comments about the show? Leave a comment on our Facebook Page.

© 2024 SiliconHills

Theme by Anders NorenUp ↑